Scottish Seabird Centre Online Bookings

Scottish Seabird Centre Online Bookings

Terms & Conditions and Privacy Policy

Terms and Conditions

The Scottish Seabird Centre General Terms and Conditions for all boat trips, except Bass Rock Landing trips

1. Payment Full payment must be made at the time of booking unless alternative arrangements have been agreed, in writing, by the Scottish Seabird Centre (the Centre). Tickets are not transferable and are valid only for the date and time confirmed on the ticket by the Centre.

2. Cancellation The Centre reserves the right to cancel or change times of all boat trips, without notice. This can be due to a variety of reasons, including, but not limited to: changing weather and sea conditions; technical reasons; crew availability or lack of minimum passenger numbers. However, if the Centre considers it is necessary to cancel a boat trip for any reason, an alternative time, date or a full refund will be provided. A refund will be payable by the Centre if a cancellation is made by a passenger subject to the following:

Passenger Cancellation Refund Schedule  

Number of days before departure Refund amount
15 days and over 100%
Between 5 and 10 days 50%
3 days or less No refund payable

 

3. Minimum numbers of passengers: boat trips will only sail with a minimum number of passengers. Trip departure times may be delayed if more passengers are required. See terms and conditions for specific trip details below.

4. Passenger re-schedule If a passenger wishes to request an alternative date or time, this can only be considered by SSC, where a reschedule will not reduce passenger numbers below the minimum required for a sailing to proceed. In cases where minimum numbers are yet to be confirmed, any reschedule will not be permitted. Note that our boats will often sail even in inclement weather, provided it is safe to do so.

5. Age restrictions Any passenger under the age of 16 years old must be accompanied by an adult. Additional restrictions apply to certain types of boat trips – see terms and conditions for specific trips below.

6. Departure time Passengers must arrive at least 20 minutes prior to departure time, at the correct location. No refund will be given to any passenger who fails to board on time and misses the boat.

7. Contact details At the time of booking, a contact phone number and (where possible) an email address, must be provided by all passengers. The Centre will attempt to advise passengers of any cancellations or delays arising prior to the day of departure however, it is the passenger(s) responsibility to contact the Centre (+44(0)1620 890202) to ensure that the trip is going ahead as scheduled.

8. Safety The Scottish Seabird Centre reserves the right to refuse entry to any boat. The skipper’s decision is final.

9. Passengers must remain seated whilst the vessel is underway.

10. All passengers must follow all instructions provided by the skipper and the crew. Passengers must not behave in any way that may disturb the comfort or safety of other passengers or crew. Failure to comply with reasonable instructions of the crew may result in any offending passengers being taken back to shore.

11. The Centre regrets that for safety reasons we are unable to carry wheelchairs on any vessel.

12. As weather and sea conditions can change rapidly, trip routes and duration time may have to be altered or curtailed, without notice, at the skipper’s discretion. Refunds will not be payable in the case of an early or late return to shore.

13. Weather and sea conditions may result in passengers getting wet and or cold. Passengers are advised that suitable clothing should be worn and that they should be prepared for changing conditions whilst at sea.

14. Passengers must exercise due care and attention to avoid slips or falls if moving around the vessel.

15. Smoking is not permitted on board and alcohol may not be consumed on board unless previously approved by the skipper.

16. Wildlife sightings All our trips are accompanied by an experienced and knowledgeable guide; however we cannot guarantee sightings of any particular species of wildlife.

17. Mobility: A reasonable level of fitness and agility is required. Passengers must be able to board the vessel unaided and be able to negotiate the harbour steps were required.

 

Additional Terms and Conditions for Seabird Cruise and Forth Ferry

1. Minimum Passenger numbers The minimum number of passengers for the Seabird Cruise is 18 passengers. For a private hire there is no minimum number of passengers. Dogs are only permitted on board Seabird Cruises or the Forth Ferry- subject to the skipper’s discretion. Please check with our team before bringing your dog. Please remember that dogs can die in hot cars.

2. In the unlikely event of a Forth Ferry return trip to either shore being cancelled for any reason, a refund of 50% of the return fare paid will be refunded and either alternative transport provided or the cost of a direct return by public transport will be refunded

 

Additional Terms and Conditions for Seabird Seafari Bass, (Non landing) Rigid Inflatable Boat (RIB)

1. Mobility These trips are not suitable for anyone who has back problems, some types of mobility restriction or who are pregnant.

2. Minimum Age requirement The minimum age for these trips is 8 years (16 years for photographic trips) and an adult must accompany children between the ages of 8 and 15 years.

3. Protective clothing and life jackets are provided and must be worn by all passengers on board at all times.

4. Minimum Passenger Numbers The minimum number of passengers for the Seabird Seafari Bass is 8 passengers. For a private hire there is no minimum number of passengers.

5. Dogs are not permitted.

 

Additional Terms and Conditions for Seafari May (Landing) and Seafari May Photography (Landing) trips only – all rigid Inflatable boats (RIB)

1. Safety Due: to the important research that is carried out on the Isle of May, you will be escorted by an experienced guide, who will ensure you remain within the designated safe paths and minimise disturbance to wildlife and research.

2. Protective clothing and life jackets are provided and must be worn by all passengers on board at all times.

3. Wear appropriate clothing and be prepared The Isle of May can be cold and damp with wind chill, so it is advised that you come prepared with appropriate clothing (warm and waterproof as well as hot weather options) and good walking boots (not sandals, flip-flops or trainers!). We recommend that you bring sun cream, a hat and sunglasses, a hot drink and/or plenty of drinking water, as well as a waterproof bag to protect your camera and kit.

4. Specialist nature of trip Isle of May Seafari Photography trips are specialist trips designed for naturalists, photographers and artists; we do not recommend these for general tourist experiences or for young children.

5. Minimum numbers of passengers The minimum number of passengers for the Seafari May and Seafari May Photography trips is 8. For a private hire there is no minimum number of passengers.

6. Mobility A reasonable level of fitness and agility is required for this landing trip. If in doubt please ask our team.

7. Toilets There are toilet facilities on the Isle of May

8. Dogs  are not permitted

 

 

 

Privacy Policy

At the Scottish Seabird Centre, we treat your privacy very seriously. We promise to ensure it is stored securely and privately. It will only be handled and used according to the consent that you have explicitly given us. 

If you have any questions about our privacy policy, please do not hesitate to get in touch: keepintouch@seabird.org

The Scottish Seabird Centre is a charity registered in Scotland (charity no. SC025837). Our registered address is The Harbour, North Berwick, EH39 4SS.

In this privacy policy ‘we’, ‘us’ and ‘our’ means the Scottish Seabird Centre. 

It is important to us that we keep your data as secure as possible. On most occasions we will be the Data Controller responsible for storing and handling your data.

On some occasions, for particular transactions, we will need to provide data to our trusted partners in order to be able to process the service / product you have requested. 

Examples include: storing your data securely in a cloud-based (internet-hosted) database; using a financial services company to complete a Direct Debit or transaction. 

In each case, we have selected these trusted partners because they have a robust privacy policy and are able to provide secure services which we are unable to deliver within our own resources. 

If you would like more information about which of our partners is involved in processing your data, or to read their privacy policy (which will be available on their website) please get in touch. 

What rights do you have?

We comply with the data protection laws in the United Kingdom and General Data Protection Regulation (GDPR). We take all possible, reasonable steps to prevent any unauthorised access to your personal data. 

From time to time, we will be required to amend this privacy policy, to ensure we remain compliant with the above rules. Any changes will be published on our website. 

We are only able to store, handle and use your data for the reasons you have given in your explicit consent. We will keep a note of the date and details of your consent together with your personal data. You have the right to review, alter or change your mind about this consent at any time. Please contact us if you wish to do so.

You have the right to view the information that we hold on you. You may ask to view this as reasonable intervals and we will respond within 1 month. 

You have the right to know how we collect data, what we do with it and how we process it. The details are within this privacy document. 

You can ask for your data, if incorrect or incomplete, to be rectified at any point. 

We will only collect data from you for a specific purpose (eg to process your membership or a donation, or to sell you a product or service you have requested). You have the right to request your data be deleted if it is no longer necessary for the purpose you agreed to. 

You have the right to demand your data be erased if you withdraw your consent or object to the way it is being processed. We will no longer be able to use your data for any purpose (eg to process direct debits or contact you). 

Please contact us regarding any of the above rights. 

What if you are giving us someone else’s data?

This privacy policy contains the detail about how we use your data.

If you are providing us with someone else’s data, please ask them to read this policy, or make sure they have it explained to them (eg children, vulnerable adults). By giving us information about other people, you are confirming that they have given you their consent to share their data with us. 

How we use your data 

We need to store and handle specific personal data in order to provide the services you have requested. We are only able to do this with your explicit consent. 

Financial data

We will use the financial data you have provided to:

- Process Direct Debits (eg membership)

- Process payments (eg boat trip bookings, buying items from our shop)

- Pay for other services you have requested (eg invoice payments, event tickets)

Contact data

Where you have consented, we will use your contact details to:

- Thank you for donations or other support you have given us

- Let you know how we will record your support / donation 

- Keep you updated with details of our vital education and conservation work eg via our members’ magazine or enewsletters

- Let you know about opportunities to get involved with our charity eg upcoming events, volunteering programmes, fundraising appeals

When you give us consent to contact you, you will be able to choose the following options:

- Post 

- Emails 

- Telephone*

*We will only telephone you if there is something very important such as the cancellation of a sailing that you are booked onto and other means of contact would be too slow

Keeping track

It is important to us that we keep a note of any changes to your details and preferences, so that we can continue to provide you with the best possible service. To do this, we will keep a record of our contact and transactions with you and any relevant information you give us, eg a change in address / circumstances / preferences. 

All of the above data will be stored securely and privately and not shared with any third parties for marketing or other purposes. All data stored will be appropriate, relevant and not excessive. 

We may use third parties to process personal information on our behalf. We will only do this where we are unable to provide the service ourselves eg processing Direct Debits. 

Where third parties process your personal information on our behalf, we will ensure that they have the necessary high standards of security in place, so that your data is kept secure and only used in accordance with this Privacy Policy.

How we store your data

We make every effort to ensure your data is stored as privately and securely as possible. 

Access to your data is strictly limited, restricted to those people involved in delivering the services you have requested. Examples include: password protected databases, computers/offices secured when unstaffed. 

Specific, senior staff members are allocated particular areas of activity eg fundraising, membership, marketing. This includes being responsible for ensuring your data is stored and handled securely and privately. 

The Scottish Seabird Centre has a GDPR committee who are responsible for ensuring we continue to comply with data protection laws. 

What happens if there’s a data breach?

It is our responsibility to inform the Data Protection authority as soon as we become aware of a data breach (within 72 hours). 

It is also our responsibility to contact everyone affected by the data breach before we contact the Data Protection authority. 

Should we have reason to suspect a data breach, we will contact you with the nature of the data affected, how many people are impacted, the potential consequences and the measure we have in place to correct this. 

If you have any questions about our privacy policy and practices, please do not hesitate to get in touch.